Shipping & Returns Information
Shipping Policy and Expectations
SETT's standard shipping is dispatched from either our New Zealand or UK shipping centres.
Australia and New Zealand orders are sent from New Zealand via New Zealand post, while all others locations are sent from the UK via Royal Mail. We endeavour to dispatch all orders received before 2pm on the day they are received at the relevant shipping centre, otherwise they will be dispatched on the next working day.
Most orders arrive within the timeframes below:
- New Zealand & Australia; 2-5 business days
- UK and Ireland; 2-5 business days
- Europe & USA; 5-7 business days
- Rest of the World; 10+ business days
Please note that these are estimated delivery times, but local customs and clearance procedures, local holidays, and local service delays as well as other factors outside of SETT's control may impact these timelines.
Standard and tracked shipping options are both available, please select at checkout. Tracked shipping codes will be emailed in your shipping confirmation if you select and pay for this service. Tracked shipping may be faster, but we cannot guarantee this to all countries for the reasons above.
If you have any specific questions about shipping, please contact us.
Full refund on unused product returned within 30 days
If for any reason you change your mind about your SETT Surf purchase, you may return it within 30 days for a full refund. Please note that you are responsible for all return shipping charges, and ensuring your return arrives in the correct condition (a tracking service is recommended, for your records).
To be eligible for a full refund, all returns must be in their original packaging, unopened, suitable for re-sale, and be returned to the address below within 30 days of dispatch to you. Please include a note detailing your order number, name and address, and the products you are returning, and also email this information to firstname.lastname@example.org.
Any shipping and handling fees will not be refunded.
Not satisfied with your products after 30 days?
SETT's products undergo rigorous testing primarily for your benefit but also to satisfy our global regulators, as well as our personal testing and many stoked customer reviews. However, if you feel our products are not up to standard, please return them so we can have them tested to ensure efficacy.
Please include a signed letter clearly describing the issues you had with your product in your return, and also send an email describing the issues to email@example.com so that I am aware to try and help you best I can.
Address for all returns:
SETT Surf Returns
C/O: Level 13, 34 Shortland St